AE POLICIES

Appointments

A credit card is required to hold your appointment. Please arrive 10 minutes before your scheduled appointment to ensure you receive full service. Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in  timely manner will be made. If we do not hear from you 15 minutes into your scheduled appointment time, you will be considered a "No-Show" and you will be charged for 50% of the service scheduled. We recommend you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule.

Cancellations

Aaron Emanuel Salon understands that sometimes schedules change and therefore requests at least 24 hours notice when cancelling or rescheduling your appointment. Appointments cancelled less than 24 hours of appointment date and time or for which clients are a "No-Show", will incur a charge of 50% of the service amount. 

Please note that appointments made within 24 hours may instead be cancelled or modified at least 4 hours prior to the appointment time in order to avoid a charge of 50% of the service amount. 

Children

To help us provide you with a relaxing atmosphere, we request that children without appointments DO NOT accompany you to the salon. We will do our best to accommodate any special situation.

Gratuities

Gratuity is not included in any of our service prices, however in appreciation for outstanding service, gratuity may be given at your discretion. Packages and parties of 5 or more are subject to 20% gratuity added at the time of the service.

Forms of Payments

We accept most major credit cards, cash, and checks. A 3.99% customer service charge is applied to all card transactions at our salon. As an alternative, to avoid the service charge, you can choose to pay with Cash or Check. 

Product Returns

Exchange only within 7 days of purchase with a receipt or in store credit.

Gift Certificate Redemption

Gift certificates are redeemable for the specific service they were purchased. Due to certain gift certificate promotions your gift card dollar value may not be equivalent to the face value of another service.

Referrals

Our biggest compliment is a client referral. If you refer a client to the salon, you will receive a $20 gift card good towards any service at the salon.